At ACE Express Coaches, we know that exceptional customer service is the cornerstone of a memorable travel experience. Our customer service team is the first point of contact for passengers, helping with bookings, answering questions, and ensuring every journey is smooth and enjoyable.
If you’re passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, this is the perfect opportunity to grow your career while making a meaningful impact. Safety drives all decisions and we are committed to providing you with:
Join our team and help passengers feel supported and cared for from the moment they connect with us.
Not all customer service roles are alike. If you’re worn out from constantly being on your feet, folding clothes, or running back and forth to fetch yet another cup of coffee, we get it. If you’re ready to move on from roles where you:
At ACE Express, customer service is about more than resolving inquiries. It’s about creating positive, lasting impressions with every interaction. See what working for a company who cares about our team members and our customers is really like.
If you’re ready to help passengers and make a difference, apply today to join our team.
As a customer service representative, you’ll play a vital role in building ACE Express’s reputation as a leader in transportation. From guiding passengers through trip details to addressing concerns, your dedication will ensure every interaction reflects our commitment to excellence.
We’re flexible, so if you need adjustments, we can accommodate you.
Yes, it’s that easy. Still have questions? We are here to help via phone or text: 877-777-777.
We may not always have a suitable role for every applicant. If we decide not to proceed with your application, we will inform you promptly. When appropriate, we’ll retain your profile for consideration for future opportunities.
Every day, amazing things are happening in our business, and we love celebrating those moments! Check out the highlights we’ve shared on social media to recognize our incredible team.
At ACE Express Coaches, our customer service agents are the dedicated professionals who ensure our passengers have a seamless and positive experience from start to finish. We answer the phones 18 hours per day, 363 days per year with questions ranging from, “What’s the cost?” to “Where’s my bus?”
We believe in teamwork and collaboration, which is why our customer service agents work closely with teams across the organization to address challenges, solve problems, and elevate the quality of our service. Every day brings new opportunities to make a meaningful impact by delivering exceptional support to our customers and contributing to the overall success of ACE Express and the Colorado Department of Transportation (CDOT) Bustang program.
Your role here is about more than answering questions or resolving issues—it’s about building trust, fostering positive relationships with passengers, and ensuring every interaction reflects the values of our company and of Colorado Department of Transportation. Our leadership team recognizes your contributions and provides the tools, training, and autonomy you need to thrive in your role.
As part of the All Aboard America Holdings (AAAHI) network. the 4th largest motorcoach company in the USA, we combine the stability of a national organization with the personal touch of serving Colorado and surrounding areas.
Unlike other companies where high turnover stems from inconsistent schedules and a lack of support, ACE Express offers a dynamic, customer-focused work environment with stable hours, a supportive culture, and opportunities to grow. We prioritize your well-being, professional satisfaction, and success because we know that happy team members lead to happy customers.
Join ACE Express Coaches as a customer service agent and become part of a team that values your dedication and empowers you to make a difference every day.
